Privacy policy
Personal data
We collect personal data about you when you use the platform. Without it, we may not be able to provide all the services you request. This information includes the following:
Contact, Account and Profile Information. Such as your first name, last name, phone number, postal address, email address, date of birth and photograph, some of which will depend on the features you use.
Identity Verification and Payment Information. For example, images of your personal government identification (as permitted by applicable law), your identification number, or other verification information.
Cookies and similar technologies.
Payment Transaction Information. Such as the payment instrument used, date and time, payment amount, payment instrument expiration date, and billing zip code
From third parties:
Background Information. For Members in the United States, to the extent permitted by applicable law, we may obtain, for example, criminal history reports, sex offender registries, and other information about you and your background.
Invitations and travel companions. If you are part of the group of guests, the person who invited you may submit personal data about you, such as your email address or other contact information.
Travel Insurance for Guests. If you make a claim under our Guest Travel Insurance policy, we will receive information about your claim to process, manage or evaluate it and as indicated in this Privacy Policy.
We use this information to:
Provide, Improve and Develop our business. We can process data for:
allow you to access to our services and platform and make and receive payments,
communicate with our front desk,
process your requests,
perform analysis, debug and conduct investigations,
provide customer service trainings,
send you messages, updates, security alerts and account notifications,
perform analysis, debugging, and conduct investigations,
provide customer service trainings,
send you messages, updates, security alerts and account notifications,
process, manage or evaluate insurance or similar claims,
configure and personalize your experience based on your interactions
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Log Files
undefined follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, undefined uses ‘cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
CCPA Privacy Policy (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Privacy Policy (Data Protection Rights)
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
undefined does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.